Cancellation & Appointment Policy
At Flight Aesthetics & Salon, every appointment is reserved specifically for you. We ask that all clients provide at least 24 hours' notice when canceling or rescheduling an appointment.
Our providers are compensated based on the appointments and services they personally perform. We do not operate on a traditional salaried or hourly-pay model. When an appointment is missed or canceled without adequate notice, the provider has reserved that time exclusively for the client and may lose the opportunity to earn income during that appointment time.
Our cancellation policy is designed to protect our providers' time while allowing us to continue offering attentive, personalized care and services to every Flight client.
Flight Aesthetics Appointments
A reservation deposit is required to secure Flight Aesthetics appointments. Reservation deposits are applied toward the total cost of your treatment when your appointment is completed.
Deposit requirements vary based on the length, value, and resources required for the scheduled service:
Most standard aesthetic services require a 25% reservation deposit
Extended or higher-value aesthetic services may require a 35–45% reservation deposit
Sculptra appointments require a 50% reservation deposit.
The required deposit will be disclosed at the time of booking.
Appointments canceled or rescheduled with at least 24 hours' notice may have the reservation deposit transferred to a rescheduled appointment.
Appointments canceled or rescheduled with less than 24 hours' notice will result in the forfeiture of the reservation deposit. A new deposit will be required to reserve another appointment.
Flight Salon Appointments
Salon appointments canceled or rescheduled with less than 24 hours' notice may be charged 50% of the scheduled service total.
The applicable cancellation fee may be charged to the payment method provided at booking.
Late Arrivals
Please arrive on time for your scheduled appointment.
If you are running late, we ask that you contact us as soon as possible. Clients who arrive more than 15 minutes late may need to have their service shortened or rescheduled depending on the treatment, provider availability, and the amount of time remaining.
If there is not enough time remaining to safely or appropriately complete the scheduled service, the appointment may need to be rescheduled and the applicable late-cancellation policy may apply.
No-Shows
A client who does not arrive for a scheduled appointment and does not provide notice will be considered a no-show.
If you have not arrived or contacted us within 15 minutes of your scheduled appointment time, and the service can no longer be appropriately completed, the appointment may be classified as a no-show.
For services with a defined scheduled price, a true no-show may be charged up to 100% of the scheduled service total.
For Flight Aesthetics appointments, any reservation deposit previously paid may be applied toward the applicable no-show fee.
Neurotoxin Appointments
Neurotoxin treatments, including Botox, Dysport, Daxxify, and similar treatments, are customized based on individual evaluation and the number of units needed. Because the final treatment amount and price cannot always be determined in advance, the reservation deposit for a neurotoxin appointment will be forfeited in the event of a late cancellation or no-show.
Repeated no-shows may result in additional booking requirements before future appointments can be scheduled.
Packages & Prepaid Treatments
Appointments scheduled as part of a prepaid package, series, or treatment plan are also subject to this cancellation policy.
A late cancellation or no-show may result in the appropriate cancellation fee being charged or, when applicable, a treatment being deducted from the client's prepaid package or series.
How to Book, Cancel, or Reschedule
For the fastest and most convenient experience, we strongly encourage clients to use our online booking site to schedule, cancel, or reschedule appointments whenever possible.
Our online booking site allows you to view available appointment times, manage your existing appointments, and make changes directly through our booking system.
If you are unable to make changes through the booking site, you may contact Flight Aesthetics & Salon directly by phone.
Messages sent through social media, personal accounts, or other informal communication methods are not considered a confirmed cancellation unless acknowledged by a member of the Flight Aesthetics & Salon team.
Please remember that all cancellations and rescheduling requests remain subject to our 24-hour cancellation policy, regardless of the method used to make the change.
Repeated Late Cancellations & No-Shows
Clients with repeated late cancellations or no-shows may be required to pay a larger reservation deposit or prepay the full scheduled service amount before reserving future appointments.
Flight Aesthetics & Salon reserves the right to limit online booking privileges or decline future appointment requests when cancellation policy violations become excessive.
Emergencies & Unexpected Circumstances
We understand that emergencies and unexpected circumstances happen. True emergencies and exceptional situations may be reviewed individually at the discretion of Flight Aesthetics & Salon.
Agreement to Our Policy
By scheduling an appointment with Flight Aesthetics & Salon, you acknowledge that you have reviewed and agree to our Cancellation & Appointment Policy, including any applicable reservation deposit, late-cancellation fee, or no-show fee.
Thank you for respecting the time reserved for you and for every Flight provider and client.